Most items at Jolly & Goode are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us a photograph of the faulty or damaged item and request a refund.
The percentage of our orders that have a production error is 0.26% (less than 1%) because we have excellent quality control. In the rare cases where something has gone wrong, we will make it right.
If your product is faulty or damaged, please email firstname.lastname@example.org and include a photograph of the item. For example, if it's a shirt, lay it out flat on a table and take a photo that shows the whole garment.
* To complete your return or refund, we need to verify your purchase (we have a record of every purchase).
* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.
Items that are exempt from being returned:
* Gift cards
* Any item that is returned more than 30 days after delivery
We will notify you of the approval (or rejection) of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or credit card account—it may take some time before your refund is officially posted. If you’ve done this and you still haven’t received your refund, please email email@example.com.
We only replace items if they are defective or damaged.
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be sent to you (electronically, it isn't a physical card). If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.