Shipping policy

We offer FREE carbon-neutral delivery in the UK & US. 

With any order, you'll be able to track your package by using the Shop app by Shopify and the confirmation email and/or text that we send as soon as your order begins its journey. Please allow 2 business days to receive your notification emails or texts after placing your order. You may receive separate notifications for items sent from different Jolly & Goode locations.

The percentage of orders that have to be resent because there was a production error is 0.26% because we have excellent quality controls. If your product is faulty, email us at goodenessme@jollygoode.com.

If a return or exchange is necessary, we have locations in the US, UK, and EU for easy receiving and processing. Return shipping is usually the customer's responsibility. See our Refund policy.